Returns Policy & Refunds

Our returns policy complies with your statutory rights, which entitles you to a refund or an exchange for an item bought online within 30-days of purchase, excluding sales items. For a refund or an exchange items must be unused, returned in original packaging and in a re-saleable condition. Please see below for more details:
Order cancellation:

  • Orders can be cancelled at any time before the products are dispatched, without charge. A full refund will be provided if you have already paid. This is either via PayPal or Bank Transfer (depending on how payment was initially made).
  • Once product has been dispatched to you, you have up to 14-days from the delivery date to return an unopened item to us for a full refund of the purchase minus the cost we initially incurred for the delivery to you. The item must not be worn/opened and must be 'as new'.

Items purchased can be returned in accordance with the following terms and conditions only:

  • Items that arrive in a damaged state must be rejected. We will send you the item(s) purchased on a new shipment. 
  • We require that you inspect the packaging and goods inside for visible damage upon delivery. If damage is evident, you must reject the goods and request the driver to return the shipment to us. Do not sign for goods without inspecting them. 
  • If an item is damaged and faulty please contact us immediately via mailform@pvnda.com with your name, order number, product name, picture of damaged goods and description of the fault. 
  • Once the damaged item(s) reaches us we will send you a new delivery on another shipment.

Returning an item:

  • To return item(s) you must contact us via email mailform@pvnda.com to obtain an authorisation number.
  • We will then send you a returns form via email (also available to download below). This form must be attached with the item being returned. Items without this note attached in packaging will be rejected.
  • You must ensure the item is suitably packed to be sent  back to us.
  • We will refund the value of the item once we have received the returned item from you. No refund will be given if the item or item(s) are worn. 
  • Before returning an item, always make sure you have contacted us via email at mailform@pvnda.com for further help.

How to return:

  • Download our returns form below and re-pack your item(s) in the original packaging, or in a secure and waterproof package with labels and tags still attached. 
  • Cover/remove the original delivery address with our returns address (address can be found below on returns form)
  • Return your package via the Post Office and remember to get proof of postage (please do not post your package through the post box without getting proof of postage, this may be needed as evidence of your return).
  • Returns sent using any other method are at the customers own risk. 

Refund:

  • It can take up to 14-days from the date of your return for your items to be delivered back to us. Once we have received your items and our checks are complete we'll refund back to you via your payment method.
  • The funds should appear on your bank statement within 7-working days (dependent on card user and your original payment method).
  • We pride ourselves on keeping you updated through this process, we'll  inform you via email once we receive your parcel at our warehouse and once again when your refund has been processed. 

Exchange:

  • We will only accept exchanges for items within 14-days of delivery date. Item(s) must not be damaged/worn for us to accept the exchange.
  • Item(s) must be returned to us first before exchanged item will be despatched. 
  • If you are exchanging an item we do not cover any cost increase and will not refund any cost decrease.
  • Please contact us at mailform@pvnda.com for more information regarding exchanges. 

Sales items:

  • Sales items purchased via our website are not eligible for refund or exchanges unless the item is damaged upon delivery.

Please note: for international returns please contact us via email at mailform@pvnda.com before returning an item to us. 
The terms & conditions applicable to your purchase are the terms & conditions applicable at the time of your purchase.
These terms & conditions do not effect your statuary rights.

Downloads

PVNDA Returns Form (pdf)

Download